FAQ's

We do not offer store credits, exchanges or refunds on sale items. Once your order is placed we cannot add to, change colours or sizes or amend addresses, please choose carefully as all sale items are final purchases. If you have a genuine manufacturing issue that is approved by our team we will refund you for that item.

Due to the 100's of orders we have received during our Closing Down Sale we are unable to dispatch in our normal 24 hours please allow several extra days for your order to be dispatched from our warehouse - we are working tirelessly to get as many orders out each day as is humanly possible, our Shipping Charges apply to personal shoppers and reasonably sized orders only if we deem your order to be too large to cover the cost of postage we will contact you via email with the extra shipping charges and your order will not be dispatch until this is paid. Retail/Wholesale Customers will be contacted with any extra shipping fees that must be paid before we dispatch your order. We are online and available from 10.00am - 3.00pm Monday to Thursday. Outside of these hours we will do our very best to come back to your enquiry as soon as possible. You can contact us here

Our Unique Repeat Prints: A World of Surprise!

At Penny Scallan, we believe every piece should be as unique as the little adventurer
carrying or wearing it. That is why our charming prints are created with a
'repeat print' method. This means what you see on our website is a delightful
sneak peek into the larger, whimsical world of our designs.

Each bag is a masterpiece in its own right, individually cut and meticulously
sewn together. This process ensures that while the print on your product will
resemble the one on our website, it will also boast its own individual
character - no two products that are printed all over are exactly alike!

Please note, due to this unique process, we cannot offer a choice of
specific animals or images on your specific bag - the one on our website has
been randomly chosen also and it is a fair representation of what the print
looks like. Your product will be a lovely surprise, a one of a kind treasure that
brings happiness and a touch of the unexpected to every journey.

Embrace the magic of individuality with our specially crafted products –
where every piece tells its own story.

We dispatch all orders within 24 hours. Due to enormous volume of orders during our closing down sale this has now stretch out to several extra working days - please rest assured we are doing everything we can to dispatch all orders as quickly as we can. We send via Parcel Post as our standard method of postage. Our warehouse is located in Adelaide SA.

Please see Australia Post Domestic Delivery times here

Please see Australia Post International Delivery times here

Discount codes including Free Shipping will not work when we are on sale or we are offering special promotions.

We accept American Express MasterCard, Visa, Union Pay, Shop Pay, G Pay, PayPal and Afterpay. We also accept Apple Pay when purchasing via your mobile phone.

Not a problem, simply go to your account in the top right hand corner of our website (the little icon that kind of looks like a person) and you will see under the box where you would type in your password a link that says forgot password click on that and follow the prompts. Or feel free to contact Carrie at hello@pennyscallan.com.au and they will help you out.

In order to process your order successfully and provide you with the best possible service, we do collect some information. However, payment details (credit card numbers etc) are not stored. We aim to ensure the highest possible privacy and security standards. View our Privacy Policy for more information.

Our website uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Our Factory Outlet Store is no longer open. All specials are on our sale page which can find here