FAQ's
Can I Refund Exchange, Change the Address or Change my Order on Sale Items?
We do not offer store credits, exchanges or refunds on sale items. Once your order is placed we cannot add to, change colours or sizes or amend addresses, please choose carefully as all sale items are final purchases. If you have a genuine manufacturing issue that is approved by our team we will refund you for that item.
Shipping and Postage
Our Shipping Charge of $19.95 covers most orders however we will send an invoice for orders that attract a higher shipping charge from Auspost. Due to enormous volume of orders during our closing down sale we are asking for your patience it is taking us many extra days to dispatch orders at the moment - please rest assured we are doing everything we can to dispatch all orders as quickly as we can. We send via Parcel Post as our standard method of postage. Our warehouse is located in Adelaide SA.
Please see Australia Post Domestic Delivery times here
Please see Australia Post International Delivery times here
Will my Products look identical to what I see on the website?
Our Unique Repeat Prints: A World of Surprise!
At Penny Scallan, we believe every piece should be as unique as the little adventurer
carrying or wearing it. That is why our charming prints are created with a
'repeat print' method. This means what you see on our website is a delightful
sneak peek into the larger, whimsical world of our designs.
Each bag is a masterpiece in its own right, individually cut and meticulously
sewn together. This process ensures that while the print on your product will
resemble the one on our website, it will also boast its own individual
character - no two products that are printed all over are exactly alike!
Please note, due to this unique process, we cannot offer a choice of
specific animals or images on your specific bag - the one on our website has
been randomly chosen also and it is a fair representation of what the print
looks like. Your product will be a lovely surprise, a one of a kind treasure that
brings happiness and a touch of the unexpected to every journey.
Embrace the magic of individuality with our specially crafted products –
where every piece tells its own story.
Why Isn't My Discount Code Working?
Discount codes including Free Shipping will not work when we are on sale or we are offering special promotions.
What payment methods do you accept?
We accept American Express MasterCard, Visa, Union Pay, Shop Pay, G Pay, PayPal and Afterpay. We also accept Apple Pay when purchasing via your mobile phone.
I have forgotten my password, how can I find out what it is?
Not a problem, simply go to your account in the top right hand corner of our website (the little icon that kind of looks like a person) and you will see under the box where you would type in your password a link that says forgot password click on that and follow the prompts. Or feel free to contact Carrie at hello@pennyscallan.com.au and they will help you out.
Do you store my information when I make an order?
In order to process your order successfully and provide you with the best possible service, we do collect some information. However, payment details (credit card numbers etc) are not stored. We aim to ensure the highest possible privacy and security standards. View our Privacy Policy for more information.
What security do you have on your website?
Our website uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.
Does Penny Scallan still have a Factory Outlet Store?
Our Factory Outlet Store is no longer open. All specials are on our sale page which can find here
